Ambiente UFH Products & Systems – Frequently Asked Questions
Need help with a specific Ambiente underfloor heating product? This section covers the most common questions about our thermostats, wiring centres, manifolds, pipe and more. Whether you’re mid-install or setting up your controls, you’ll find quick, reliable answers to help you get the job done right.
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- AmbiCastellated Pro FAQ’s
- AmbiDeck® 20 Pro FAQ’s
- AmbiDeck® 18 FAQ’s
- Ambiente 413 Series Manifold FAQ’s
- Ambiente® Actuator Heads FAQ’s
- AmbiFibre® Pro FAQ’s
- AmbiFlex® P16 Pipe FAQ’s
- Circomax® 3 Mixing Pumpset FAQ’s
- JoFloor® 28 FAQ’s
- LoFloor® 18 FAQ’s
- LunaStat® Thermostat FAQ’s
- LunaTouch® WiFi Thermostat FAQ’s
- Overplate® FAQ’s
- UB10 Spin® V2 Wiring Centre FAQ’s
- UB10 V3 Wiring Centre FAQ’s
- UnderPlate® FAQ’s
- Thimble Sensors FAQ’s
AmbiCastellated Pro FAQ’s:
+ Q: What type of screed can be used on top of the pipe work?
A: This is down to the screeder, but it can be normal or flowing screed.
AmbiDeck® 20 Pro FAQ’s:
+ Q: Do you need to have a latex/levelling compound on top of AmbiDeck?
A:Yes. The design of the board requires that the pipework be completely encapsulated for proper heat distribution. Without this, there will be reduced output, hot and cold patches, and the floor finish will be contacting the board underneath making clicking noises.
+ Q: Do you need to lay a primer before the latex?
A:No. The board is pre-primed so should not need another primer layer, unless it has been installed for a while and is dirty or dusty.
+ Q: Can you install plywood directly on top of the panels?
A:Not advised. Ambideck is designed to use levelling compound/latex as efficient heat distribution. Other coverings can be used but this will reduce output. Top boards can be glued on or even screwed down depending on the subfloor underneath.
+ Q: What adhesive is compatible (or not) with the panels?
A:Most floor/tile adhesive that is solvent free, elastic, flexible, and UFH compatible will work with AmbiDeck, but the advised installing method is to use AmbiBond.
+ Q: Do the panels need to be fixed to the floor beneath?
A:Yes. As they are XPS, like an insulation board, they need to be fixed in order for there to be no flex or movement so as to not damage the pipe work.
+ Q: What is the U value of AmbiDeck?
A: The depth of the board is 20mm, and the thermal conductivity is 0.031 W/mK so the U-value is 0.031/0.02=1.55 W/m²K.
+ Q: Is there a minimum flatness for the subfloor that the AmbiDeck panels can be installed onto?
A:No. It is assumed that the panels would be installed onto a floor that is within normal parameters (SR2), but just as flat as possible.
+ Q: Can AmbiDeck panels be installed on to expanding foam adherent?
A:Not advised, but yes. We recommend that on to a concrete subfloor tile adhesive be used or to a timber subfloor, screws and washers. The subfloor is required to be as flat as possible, to keep an even floor.
+ Q: What floor coverings can be used on top of AmbiDeck?
A:Any floor coverings can be used. Tiles would just require tile adhesive. Other coverings would need a minimum of 3-6mm of AmbiFibre levelling compound.
+ Q: What adhesive can be used to fix the boards to concrete subfloor?
A:We do not stipulate exactly which adhesive can be used, but most floor adhesives can be used as long as it is flat.
+ Q: Can the boards be adhered straight on top of existing LVT flooring?
A:Yes they can, as long as it is flat and tile adhesive is used. AmbiBond could also be used as it has good expansive properties.
+ Q: Can you install AmbiDeck onto a Radon barrier membrane, which is on top of a concrete floor?
A:This is not advised as the membrane can slip and move around, making the floor unstable and possibly crack. If the membrane is adhered down, this would be advised if the membrane is necessary.
+ Q: What is the spacing between the pipe centres?
A:The boards have a 150mm pipe spacing.
AmbiDeck® 18 FAQ’s:
+ Q: Do you need to have a latex/levelling compound on top of AmbiDeck?
A: Yes. The design of the board requires that the pipework be completely encapsulated for proper heat distribution. Without this, there will be reduced output, hot and cold patches, and the floor finish will be contacting the board underneath making clicking noises.
+ Q: Do you need to lay a primer before the latex?
A: No. The board is pre-primed so should not need another primer layer, unless it has been installed for a while and is dirty or dusty.
+ Q: Can you install plywood directly on top of the panels?
A: Not advised. Ambideck is designed to use levelling compound/latex as efficient heat distribution. Other coverings can be used but this will reduce output. Top boards can be glued on or even screwed down depending on the subfloor underneath.
+ Q: What adhesive is compatible (or not) with the panels?
A: Most floor/tile adhesive will work with AmbiDeck, but the advised installing method is to first use at least a 6mm layer of AmbiFibre for proper heat distribution.
+ Q: Is there a minimum flatness for the subfloor that the AmbiDeck panels can be installed onto?
A:No. It is assumed that the panels would be installed onto a floor that is within normal parameters (SR2), but just as flat as possible.
+ Q: Can AmbiDeck panels be installed on to expanding foam adherent?
A:Not advised, but yes. We recommend that on to a concrete subfloor tile adhesive be used or to a timber subfloor, screws and washers. The subfloor is required to be as flat as possible, to keep an even floor.
+ Q: What floor coverings can be used on top of AmbiDeck?
A:Any floor coverings can be used. Tiles would just require tile adhesive. Other coverings would need a minimum of 3-6mm of AmbiFibre levelling compound.
+ Q: What adhesive can be used to fix the boards to concrete subfloor?
A:We do not stipulate exactly which adhesive can be used, but most floor adhesives can be used as long as it is flat.
+ Q: Can the boards be adhered straight on top of existing LVT flooring?
A:Yes they can, as long as it is flat and tile adhesive is used. AmbiBond could also be used as it has good expansive properties.
+ Q: What is the spacing between the pipe centres?
A:The boards have a 150mm pipe spacing.
Ambiente 413 Series Manifold FAQ’s:
Troubleshooting Common Issues:
| Issue | Solution |
|---|---|
| Air in system | Bleed air using air vents, especially after installation or maintenance. |
| Patchy heat spots | Adjust flow meters on the flow manifold for even heating across all zones. |
| Leaks | Check all seals and fittings around the manifold and pipe connections. Tighten or replace as needed. |
| Rooms get too hot | Test actuators regularly and replace if they are not responding correctly. |
| Low pressure | Monitor the system pressure using the pressure gauge and refill if necessary. |
| No heat in a zone | Inspect the actuator, wiring, thermostat, and flow meter for faults in that specific loop. |
| Persistent pressure issues | Monitor the pressure gauge. Consult a qualified heating professional for consistently high or low pressure. |
Basics:
+ Q: What is the function of a Flow Bar?
A: The flow bar serves to distribute heated water from the heat source (e.g., boiler, heat pump) to each individual heating loop in the system.
+ Q: What is the function of a Return Bar?
A: The return bar collects the cooler water that has circulated through the heating loops and directs it back to the heat source to be reheated.
+ Q: What are flow meters and why are they often integrated into the flow manifold?
A: Integrated flow meters are devices built into the flow manifold that allow you to monitor the rate at which hot water is flowing through each individual heating loop. This enables you to adjust the flow in each loop to achieve balanced heat distribution throughout the system.
+ Q: What are actuators (or valves) on a manifold and what do they do?
A: Actuators, also known as valves, are devices that control the amount of water flow through each individual heating loop connected to the manifold. They can be manual, requiring physical adjustment, or automated, responding to signals from room thermostats or a central control system to regulate temperature in different zones.
+ Q: What do Air Vents do?
A: Air vents remove trapped air from the heating system, which can cause cold spots and reduce efficiency. They can be manual or automatic.
+ Q: Why are Isolation Valves important?
A: Isolation valves allow you to shut off the water flow to individual heating loops without having to shut down the entire heating system. This is particularly useful for maintenance, repairs, or when a specific loop is not needed.
+ Q: What’s the role of a Drain/Fill Valve?
A: The drain/fill valve simplifies the process of draining water from the heating system for maintenance or adjustments and refilling it afterwards.
+ Q: Do I need a Pressure Gauge?
A: A pressure gauge monitors system pressure for safety and optimal operation. While sometimes optional, it is strongly recommended for early leak detection and ensuring the system operates within the optimal pressure range.
+ Q: What are the numbers on the front of the manifold?
A: This is the date of manufacture, in order to check the age of the manifold.
Installation:
+ Q: Can you use paste on the pipe fittings?
A: Not advised. The paste can end up in the flow regulators and cause sticking or jamming.
+ Q: What pressure should the manifold get to when testing?
A:Between 4-6 bar or pressure is advised when pressure testing.
Pressure:
+ Q: What is the pressure drop on 1 port of the manifold?
A: Please see graph below:
Choosing the Right Manifold:
+ Q: What material is best for a manifold?
A: Opt for high-grade stainless steel for better corrosion resistance and longevity, especially in underfloor heating where access is limited after installation.
+ Q: How many ports/loops do I need on a manifold?
A: Choose a manifold with the appropriate number of connections (ports) to match the number of loops in your installation. Typically, 1 x loop of 12mm pipe covers 14m² and 16mm covers 18m² of floor area. E.g., if a room is 21m² it would contain 2 x loops of UFH pipework, and this means two ports on the manifold. Most manifolds range from 2 to 12 ports.
+ Q: Is actuator compatibility important when choosing a manifold?
A: Yes. Verify that the manifold is compatible with the type and connection of the actuators or valves you intend to use. Different brands may use different connectors; Ambiente uses M30 thread actuators.
+ Q: Will the manifold work with my heat source?
A: Ensure the manifold is designed to work with your chosen heat source (boiler, heat pump, etc.), considering factors like flow rate and operating temperature.
+ Q: How easy is the manifold to install and maintain?
A: Select a manifold that is designed for straightforward installation and has easily accessible components for regular maintenance and potential replacement of parts.
+ Q: Where is the best location to install a heating manifold?
A: Install the manifold in an accessible location that is close to both the heat source and the heating loops. Adequate space around the manifold is essential for installation, ongoing maintenance, and adjustments.
+ Q: How should a heating manifold be mounted?
A: Secure the manifold firmly on brackets, the bottom of the manifold should be a minimum of 400mm off the floor or within a dedicated cabinet to provide proper support and ensure it is correctly aligned.
+ Q: What type of pipe connections should be used with a manifold?
A: Always use the fittings recommended by the manifold manufacturer and ensure that all connections are tightened properly to prevent leaks. Ambiente products use ‘Euroconus’ type fittings where you have a nut, olive, and eurocone as these are the most reliable connection types available. It’s a good practice to pressure test the system before covering the pipes.
+ Q: Why is pressure testing important after manifold installation?
A: Pressure testing after installation helps to identify and rectify any leaks in the pipe connections before the system is fully operational or concealed.
+ Q: What is balancing and how is it done?
A: Balancing is the process of adjusting the flow rate in each heating loop to ensure that heat is distributed evenly throughout all zones. This is typically achieved by using the integrated flow meters on the flow manifold to set the desired flow rate for each loop.
Maintenance & Servicing:
+ Q: What kind of routine maintenance should I perform on my heating manifold?
A:
- Periodic Inspections: Regularly check all manifold components for leaks, corrosion, or any signs of damage.
- Routine Air Bleeding: Bleed any trapped air from the system periodically to maintain efficient operation.
- Pressure Checks: Monitor the system pressure and adjust as needed to stay within the optimal range.
- Actuator Testing: Periodically test and recalibrate actuators to ensure they respond accurately to temperature changes.
- Cleaning: Inspect the manifold for any mineral buildup or debris and clean it according to the manufacturer’s instructions.
System Operation & Performance:
+ Q: What is the typical operating temperature of the water in an underfloor heating system connected to a manifold?
A: Underfloor heating systems typically operate at lower water temperatures compared to radiator systems, often between 30-50°C (86-122°F). The exact temperature will depend on factors like the heat loss of the building, floor construction, and desired room temperature.
+ Q: How does the manifold contribute to energy efficiency?
A: By allowing for precise control of water flow to different zones, the manifold helps optimise heat output and prevent overheating in certain areas. When used with thermostatic controls and actuators, it ensures energy is only used where and when needed, contributing to lower heating bills.
+ Q: Can I expand my underfloor heating system in the future if I have a manifold with spare ports?
A: Yes, having a manifold with spare ports makes future expansion of your underfloor heating system much easier. You can connect new heating loops to the unused ports without needing to replace the entire manifold.
+ Q: How often should I bleed the air from my underfloor heating system via the manifold’s air vents?
A: It’s generally recommended to bleed the system after initial installation and during the first few heating cycles as trapped air can accumulate.
+ Q: Can different sizes or types of heating pipes be connected to the manifold?
A: Manifolds are designed to work with specific sizes and types of heating pipes (e.g., PEX, PERT). You must use the correct fittings and ensure compatibility between the manifold connections and your chosen pipework to prevent leaks and ensure a secure connection.
+ Q: If I have multiple heating zones, do I need multiple manifolds?
A: Depending on the complexity and layout of your system, you might need multiple manifolds to manage different heating zones effectively. Typically, each manifold serves one location and supports up to 14 loops (28 pipes total, including supply and return). To avoid excessive heat build-up from transit pipework, it’s usually best to place additional manifolds in separate locations.
+ Q: Can I connect a secondary heat source (e.g., solar thermal) to my underfloor heating system via the manifold?
A: Connecting a secondary heat source requires careful planning and system design. The manifold itself might not be the direct connection point, but the overall system needs to be configured to integrate the additional heat source appropriately, often involving additional valves and controls. Consult with a heating professional for such integrations.
+ Q: The temp gauge on the top of the pump does not match the temp set on the dial at the bottom. What is the problem?
A: Check where you are reading the temperature from on the dial, as it should to be read from where the arrow is pointing (which is not usually at the front). Otherwise, it could likely mean that the mixing valve is not mixing flow and return. The pressure is too high from the pump at the heat source, or the mixing pump needs to be increased to force more cooler water through or increase the setting on the bypass valve to reduce the pressure going to the manifold pump.
Advanced Features & Considerations:
+ Q: What safety features should I look for in a UFH manifold?
A: Important safety features include a robust construction (preferably stainless steel), reliable connections to prevent leaks, a pressure relief valve to prevent over-pressurization, and potentially thermal actuators with safety shut-off functions.
Ambiente® Actuator Heads FAQ’s:
+ Q: Can you remove the red tags?
A: Yes. The red tags are temporary to open the valve to make screwing and tightening the head on easier.
AmbiFibre® Pro FAQ’s:
+ Q: What is the maximum and minimum depth of AmbiFibre?
A: The minimum level is 3mm and the maximum is 40mm.
+ Q: Should AmbiFibre be used with AmbiDeck?
A: Yes, this is advised. AmbiFibre is designed with proper heat distribution in mind and will work perfectly with AmbiDeck and the lozenges.
+ Q: How long does AmbiFibre need to set and dry?
A: AmbiFibre can be walked on after 90 minutes, tiled on top of after 2 hours, and resilient floor coverings after 3 hours. It will be set after 10 days, and completely dry a little after that.
+ Q: How long do I have to wait to turn the system on after pouring AmbiFibre?
A: You should wait at least 10 days before putting any heat into the system. If it is heated before then, it could cause moisture to escape unevenly resulting in cracks or a delaminated surface.
+ Q: Should a new underfloor heating system be ramped up to optimum temperature?
A: Yes. It is advisable to start at a lower temperature and increase by 0.5 or 1 degree per day. If the system is turned on at a higher temperature straight away, it could shock the compound and cause damage or cracks.
AmbiFlex® P16 Pipe FAQ’s:
+ Q: What is the bend radius of the pipe?
A: The bend radius is approx. 5x16mm=80mm or 160mm diameter.
Circomax® 3 Mixing Pumpset FAQ’s:
+ Q: Which setting should the pump be on?
A: Usually, the setting out of the box will be sufficient. In order to meet the flow levels that your design requires this can be changed. We suggest starting with CPI (Constant Pressure I) and then building up to level III if required.
+ Q: Do I need a mixing pumpset if I am using a heat pump?
A: No. UFH needs water around 40-50 degrees and the water temperature is lower coming from a heat pump. A mixing pump would only be required if your water temperature were higher coming from a boiler for central heating (usually 65-70 degrees).
+ Q: The temp gauge on the top does not match the temp set on the dial at the bottom. What is the
problem?
A: Firstly, check where you are reading the temperature from on the mixing valve dial, as it needs to be read from where the arrow is pointing (which is not usually at the front). Otherwise, it could likely mean that the mixing valve is not mixing flow and return. The pressure could be too high from the pump at the heat source, the mixing pump needs to be increased to force more cooler water through or the setting on the bypass valve could be increased in order to reduce the pressure going to the manifold pump.
JoFloor® 28 FAQ’s:
+ Q: Do you require levelling compound on the top board for LVT to be installed?
A:This depends on the type of flooring being installed, but typically, LVT manufacturers will specify the recommended compound and depth. For tiles and LVT, it’s important to ensure that the Tile Top board is used instead of the MDF board.
+ Q: Is JoFloor suitable for heating and cooling?
A:This has not been tested, the performance could be limited. There is a risk of condensation if reaching the dew point, as JoFloor panels are a chipboard, moisture could cause issues.
LoFloor® 18 FAQ’s:
+ Q: Does the base board need to be fixed down?
A:No. As long as the subfloor is flat. If the subfloor cannot be fixed to, then the LoFloor can be floated. The base boards are staggered in order to keep rigidity.
+ Q: Is there any adhesive needed between the top boards?
A:No. They are staggered abd will butt together.
LunaStat® Thermostat FAQ’s:
+ Q: Can you replace the faceplate with an existing backplate of a LunaTouch Wifi?
A: No. The backplates are not interchangeable as they have different functions.
+ Q: What height should thermostats be installed at?
A: Typical height is 1200mm, or between 450-1000mm for limited mobility or disabled users.
+ Q: Does the LunaStat also do cooling?
A:No. This is only used for heating.
+ Q: Does the LunaStat calculate the dew point?
A:No, this feature isn’t currently available.
+ Q: Is the LunaStat wireless?
A:No. It requires to be wired into the wiring centre.
LunaTouch® WiFi Thermostat FAQ’s:
+ Q: Can you replace the faceplate with an existing backplate of a LunaStat?
A: No. The backplates are not interchangeable as they have different functions.
+ Q: What height should thermostats be installed at?
A: Typical height is 1200mm, or between 450-1000mm for limited mobility or disabled users.
+ Q: Does the LunaStat also do cooling?
A:No. This is only used for heating.
+ Q: Does the LunaStat calculate the dew point?
A:No, this feature isn’t currently available.
+ Q: Is the LunaStat wireless?
A:No. It requires to be wired into the wiring centre.
Overplate® FAQ’s:
+ Q: How far apart, lengthways, should the plates be?
A: You should allow 25-100mm gap between the plates as to avoid any rubbing or damage to the plate or pipe.
UB10 Spin® V2 Wiring Centre FAQ’s:
+ Q: The power, pump, valve and boiler lights are coming on, but the system is still not heating up. What is the issue?
A: There has been a fault with some UB10s where the switching does not occur, so everything can be wired in correctly but still does not turn the system on. This would require a replacement.
+ Q: What is the red wire on the valve terminals linking between the Or (Orange) and Gr (Grey)?
A: This is a link wire. It should stay on the board if you are not using a local zone valve, such as if it is being controlled by the heat source. If you have a local zone valve, this link can be removed, and the Or and Gr from the valve should be wired in.
+ Q: Do I need the wiring centre to be wired into the boiler?
A: Yes. This is to let the boiler know when the UFH requires hot water.
+ Q: Can I use a wireless relay to link to the boiler?
A: Yes. This would be possible, but untested currently.
+ Q: Do I need a local zone valve wired into the wiring centre?
A: Usually, yes. A zone valve should be used in order to allow the wiring centre to control if water is being let into the system. You may not need this if it is being controlled by the heat source such as a heat pump.
UB10 V3 Wiring Centre FAQ’s:
+ Q: The power, pump, valve and boiler lights are coming on, but the system is still not heating up. What is the issue?
A: There has been a fault with some UB10s where the switching does not occur, so everything can be wired in correctly but still does not turn the system on. This would require a replacement.
+ Q: What is the red wire on the valve terminals linking between the Or (Orange) and Gr (Grey)?
A: This is a link wire. It should stay on the board if you are not using a local zone valve, such as if it is being controlled by the heat source. If you have a local zone valve, this link can be removed, and the Or and Gr from the valve should be wired in.
+ Q: Do I need the wiring centre to be wired into the boiler?
A: Yes. This is to let the boiler know when the UFH requires hot water.
+ Q: Which terminals should the boiler be wired into?
A: The live from the boiler should run to the COM terminal, and the switched live should run back out of the NO.
+ Q: Can I use a wireless relay to link to the boiler?
A:Yes. This would be possible, but untested currently.
+ Q: Which type of electrical cable should be used to connect the wiring centre to the boiler and/or thermostats?
A:Typical 1.5mm 3 core + Earth lighting cable should be used, as Live, Switched Live, Neutral, and Earth will all be wired in.
+ Q: Is the UB10 compatible with digital protocols such as OpenTherm or EMS on boilers?
A:No. The wiring centre is an analogue on/off system, and would not be able to communicate with a digital signal directly. There are workarounds using gateways and then an OpenTherm or EMS thermostat, but the wiring centre would only control the boiler on/off switch.
+ Q: Why is there a delay switch of 1 or 3 minutes?
A:This gives the valve actuators time to fully open so that the pump is not working against closed valves, and the boiler firing with no circulation.
UnderPlate® FAQ’s:
+ Q: What is the weight of Underplate fully installed with pipe filled?
A: Underplate is 3.0 kg/m².
+ Q: How far apart, lengthways, should the plates be?
A: You should allow 25-100mm gap between the plates as to avoid any rubbing or damage to the plate or pipe.
Thimble Sensors FAQ’s:
+Q:Can thimble sensors be installed on the ceiling?
A:Yes, they can, but this is not advised. Thimble sensors are designed to be installed at around 1200-1500mm from the floor in order to give a better reading of the room temperature that users would feel.
+Q:Can thimble sensors be installed on a faceplate?
A:Yes, they can be mounted in a faceplate, or simply fixed into the wall.
+Q:Does Ambiente sell sensors, or do they come with UFH?
A:Yes, Ambiente sells thimble, button and floor sensors on the spares shop. Thermostats have inbuilt sensors, but remote sensors can be used for more accurate readings in larger rooms, or for monitoring the floor temp of more delicate materials (such as engineered wood).
+Q:How should a sensor be wired into the thermostat?
A:Usually sensors will have a red (positive) and black (negative) wire. The polarity of how these are installed doesn’t matter for them to work, but it is conventional to wire the red wire into the terminal labelled AIR/FLR or (+), and then the black wire wired into the (–) terminal.
+Q:I have an open plan room that is going to have two different floor coverings, one of them to be engineered wooden flooring using a floor sensor. Can I have them in one zone?
A:Not advised. If the thermostat is controlling the whole room on one zone, then the floor temp might need to be at a level that is too high for the wood and therefore trigger the floor sensor shutting off the system. This would mean that the wooden floor is safe, but the other covering would not be warm enough. Best practice would be to have two thermostats for each floor covering.
Still Need Help with Your Underfloor Heating Questions?
If you haven’t found the answer you’re looking for in our FAQ’s, don’t worry – we’re here to help. Our expert technical support team is on hand to provide guidance for any underfloor heating (UFH) queries, big or small.
Choose one of the options below to get in touch: